CounterFlowPOS - Created in the Restaurant Industry in Illinois, USA

Sizzaly Pizza started as a small, neighborhood takeout restaurant—focused on quality food, loyal customers, and doing more with less. Like many small businesses, growth brought complexity: rising order volume, multiple sales channels, staffing challenges, and tighter margins.

To scale without losing control, Sizzaly Pizza took a bold step.

From Counter to Virtual Kitchen

Sizzaly introduced a virtual kitchen model, deploying self-service kiosks at key business customers—offices, shared workspaces, and partner locations—while simultaneously launching an online ordering platform for its retail customers. Orders now flowed in from multiple sources, increasing reach without adding physical storefronts.

But with growth came operational strain.

Digitizing the Back Office

To stay efficient, Sizzaly digitized its internal operations:

• Employee shift management with clock-in / clock-out tracking
• Task management to ensure prep, cleanup, and quality checks were consistently executed
• Ingredient inventory tracking to reduce waste, prevent stockouts, and forecast demand

What was once manual, fragmented, and error-prone became structured and data-driven.

Introducing Agentic Automation

The next leap was automation. Sizzaly adopted AI agents to handle outbound engagement:

• Automated email and SMS promotions
• Targeted offers based on ordering patterns
• Timely re-engagement without manual marketing effort

The business could now communicate like a much larger brand—without hiring a marketing team.

The Birth of CounterFlowPOS

What emerged wasn't just a better setup for one restaurant—it was a repeatable system. A platform that unified:

• POS, kiosks, and online ordering
• Workforce and inventory management
• AI-driven customer engagement

That real-world experience became the foundation for CounterFlowPOS—a point-of-sale system designed not just to process transactions, but to orchestrate modern commerce for small businesses ready to scale.